For more information about NHS services in Wales, visit the NHS Wales Website
or for further health information and advice visit the NHS Direct Website

Appointments

All consultations with Doctor or Practice Nurse are by appointment only. Please make an appointment in person or over the telephone by speaking to a Receptionist. Patients are seen in order of their appointment times and not their arrival time. We would value your co-operation by attending your appointment on time. As a Practice, we aim to do our best to honour the appointment times. If you are unable to attend your appointment for any reason then please let us know.

Booked appointments - Our appointments are available 2 weeks in advance .
Same day appointments are available from Monday to Friday. These can only be booked on the same day, from 08:00 for morning appointments. This means that people with an urgent need to see a doctor can usually be seen on that day.

There are limited afternoon appointments. The doctor would prefer patients to telephone in the morning for an appointment.
Please click on the links below to view or download the related documentation:

Telephone Triage System

This may be used when you think your symptoms need urgent attention but there are no available appointments. The receptionist will ask you to leave a contact telephone number. Alternatively, if you have experienced difficulty in obtaining an appointment to be seen please let the reception staff know. The doctor will assess your call and decide if you need to come to the surgery to be seen, or any other appropriate action to be taken. Telephone Messaging Service

If you are concerned about something, or have a query but don't think it's medically urgent to see a doctor that day, the receptionist will ask you to leave a message for either the doctor of your choice (if he or she is available), or the practice nurse. They will assess your call and you will be contacted by someone from the surgery.

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.

Booking an Ambulance

If you have to attend hospital and for medical reasons you require an ambulance you can book transport via the Transport Booking Centre, Freephone 0800 32 82 332. Please make sure you phone them at least 2 working days before your appointment date or as soon as you receive your appointment.

Cancellations

If you cannot attend an appointment for any reason it is important that you please inform us as soon as possible in order for us to offer the appointment to someone else. Please contact us by telephone or by using the email link on the home page to let us know of your wish to cancel. Patients who consistently fail to attend for their appointment may be asked to register with another practice. Thank you

Pick a Language