This may be used when you think your symptoms need urgent attention but there are no available appointments. The receptionist will ask you to leave a contact telephone number. Alternatively, if you have experienced difficulty in obtaining an appointment to be seen please let the reception staff know. The doctor will assess your call and decide if you need to come to the surgery to be seen, or any other appropriate action to be taken. Telephone Messaging Service
If you are concerned about something, or have a query but don't think it's medically urgent to see a doctor that day, the receptionist will ask you to leave a message for either the doctor of your choice (if he or she is available), or the practice nurse. They will assess your call and you will be contacted by someone from the surgery.