Things go wrong even in the best run organisations. We hope there will not be many complaints, but if you feel something is going wrong, or could be done better, we want to know. In our experience most problems between medical staff and their patients are due to poor communication. If you have a problem, please see Liz Waters, Practice Manager. Or there are "Putting things Right" procedure guidelines posted on the notice boards in the surgery which inform you how to proceed and how to complete appropriate forms.